FAQs

Q?

What exactly is domiciliary care and who is it appropriate for?

A.

The UK Care Guide provides information on what exactly the domiciliary care meaning, who is it appropriate for, how can it be accessed and what can you expect when you choose to access care at home. View yourTop 12 questions answered.

Q?

Is there any independent advice on choosing a care home?

A.

Yes. You can click this link to read the 11 top tips on how to choose a care home from the UK Care Guide.

Q?

What appointment time will mum, dad, loved one (Client) have and will it always be the same time on every visit.

A.

The client is given the choice to choose what visit time on any given day that they would like, based on the availability we currently have at the time of assessment.

For example: if client would like 08:00am to 09:00am visit X 7 mornings a week and this time slot is available then this visit time will be allocated to the client 7 mornings a week. We as a company will not change this visit time without the expressed agreement of the client. However, Health Care Assistants may arrive for clients visit times as early as 15minutes or as late as 15minutes either side of the appointment time.

If the Health Care Assistant is going to be late by up to 15minutes the Health Care Assistant will telephone the client to let them know so the client does not worry. If the Health Care Assistant is going to longer than allocated period of time then another Health Care Assistant will be deployed to attend the client’s visit so the client is not left waiting.

Q?

Do you provide when the time comes End of Life Care at home?

A.

Yes we work very closely alongside the local GP Surgeries including the End of Life Nurse from the Hospice Care Team at Seaton Hospital.

Q?

Are all your Health Care Assistants trained in Health & Social care to be able to look after my mum, dad, loved one ( Client)?

A.

Currently all our Health Care Assistants have minimum of NVQ 2 or 3 in Health & Social Care, we as a company provided our employees with ongoing training, by where all our Health Care Assistants are trained in Manual Handling, Safeguarding, Mental Capacity, First Aid, Dementia, Health & Safety, Fire safety & Administration of Medication in their first 3 months of employment as part of their induction. Further ongoing training is provided throughout the year and all training is currently reviewed and updated as necessary.

Q?

Are your Health Care Assistants local to the area?

A.

Yes – Currently our client base is in the Seaton, Colyton & surrounding areas and all our employees live locally and have good knowledge of the surrounding areas.

Q?

Will the Health Care assistants be able to take (client) to appointments they may have, shopping etc?

A.

All our Health Care Assistants have company vehicle by where we offer social trips or support in getting to any appointments.

Q?

How many Health Care Assistants will my mum, dad, loved one’s (Client) have in any one week?

A.

Our Health Care assistants work on average a 4 day week, by where each client will have 2 main Health Care Assistants in any one week, however, when staff are on annual leave or sickness then a 3rd carer may visit. A client will not have more than 3 Health Care Assistants visit them in any one week unless client requires 2 Health Care Assistants on each visit.